Neo Reliable Solutions Privacy Policy
This Privacy Policy describes how Neo Reliable Solutions and its related service, NRS Communities, collect, use, store, and share information in connection with our websites, software services, support communications, and messaging programs.
1. Information We Collect
We may collect information that you provide directly to us or that is generated through your use of our websites and services, including:
- Name, username, email address, phone number, job title, and organization details.
- Community, facility, associate, billing, and account administration information.
- Authentication and security data, including multi-factor authentication settings and login activity.
- Customer support communications and messaging program interactions.
- Technical and usage information such as IP address, device/browser details, and audit events generated while using our services.
2. How We Use Information
We use information to operate, protect, and improve our websites and software services, including to:
- Create and manage accounts and access permissions.
- Provide security features such as authentication, verification codes, and account recovery.
- Deliver billing, service, administrative, and customer support communications.
- Respond to requests, troubleshoot issues, and maintain platform integrity.
- Meet legal, security, and compliance obligations.
3. Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data and consent records.
- We may use service providers and infrastructure vendors to support platform operations, security, billing, messaging, and hosting, but only as needed to provide the service.
4. Messaging Consent and Terms
Neo Reliable Solutions Messaging Terms and Conditions
The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time by replying STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may sign up again through the same opt-in method used originally.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at nrsservices@neoreliablesolutions.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, contact your wireless provider.
If you have any questions regarding privacy, please review this Privacy Policy.
5. Opt-In and Consent
Where text messaging is offered, individuals must affirmatively opt in before receiving messaging from us. Consent may be collected through a website form or another documented method that clearly discloses the messaging purpose. Consent is not a condition of purchase.
6. Data Retention and Security
We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. We use administrative, technical, and operational safeguards designed to protect the information we manage.
7. Your Choices
You may contact us to update account details, request support, or ask questions about your information. Messaging recipients may opt out at any time by replying STOP where messaging is enabled.
8. Contact
If you have questions about this Privacy Policy or our messaging practices, contact Neo Reliable Solutions at nrsservices@neoreliablesolutions.com.